Refund policy

14-Day Return Policy

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your order confirmation or proof of purchase.

To request a return, contact us at support.milume.co@gmail.com before sending the item back. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior approval may not be accepted.

Return Shipping

For approved returns that are not caused by damage, a defect, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at support.milume.co@gmail.com and include your order number and clear photos of the item and packaging.

If the issue is confirmed, MILUME will cover the return shipping cost and offer an appropriate replacement or refund.

Exceptions

Used items, items that are not in their original condition, and items returned without prior approval cannot be accepted. Please contact us if you have questions about a specific item.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or shipped.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support.milume.co@gmail.com.